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Operating Days: Monday - Friday

Operating Hours: 10:00AM - 6:00PM EST
(9am-5pm CST, 8am-4pm MST, 7am-3pm PST)

West Coast Office: Camas, Washington, 98607

Warranty Submission

All warranty submissions must be made by the purchaser on record.

Please complete the following form to file a warranty claim. JBS Retail strives to respond in a timely manner for this service during regular business hours. If your inquiry is submitted outside of our regular business hours your inquiry may default to the following business day.

Once your claim has been received, it will be forwarded to the manufacturer. Please provide as much information as possible, including the product serial numbers.

Additional warranty policy details are listed below the submission form.

Complete the form below and click Submit Form

First Name
Last Name
Email
Order ID Number
Order Date
Address Line 1
Address Line 2
City
State
Zip Code
Phone Number
Serial Number ***NOT the model number.
Description
Product images may be required to process your claim.
In the event images are necessary, we will notify you via email.

IN THE EVENT OF A PRODUCT DEFECT OR ANY WARRANTY RELATED ISSUE, CUSTOMERS CANNOT RETURN THE PRODUCT(S), AND MUST FILE A WARRANTY CLAIM.
All product warranties reflect the full manufacturer's warranty.
Manufacturer's warranty policies do not cover costs associated with the installation or extraction of warranted products.

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Warranty Submission

Pre Order Support

Post Order Support

Peterson Fire Logs

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Warranty Submission

Pre Order Support

Post Order Support

Peterson Fire Logs

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